Louise Gilbert
About Louise Gilbert
Louise Gilbert is a Data Product Owner with over 20 years of experience in data management and operations. She has held various roles at John Lewis Partnership and currently works at Cera, where she is recognized for her problem-solving abilities.
Work at Cera
Louise Gilbert has been serving as a Data Product Owner at Cera since 2021. In this role, she applies her extensive experience in data management and quality to enhance data products and support the company's objectives. Her responsibilities include overseeing data-related projects and ensuring that data quality standards are met. Gilbert is recognized for her proactive problem-solving abilities, which contribute to the efficiency and effectiveness of the data team.
Previous Experience at John Lewis Partnership
Louise Gilbert has a significant history with John Lewis Partnership, where she held multiple roles over a span of 18 years. She began as a Team Coordinator & PA to the Head of Department from 2000 to 2005, then progressed to various positions including Project Manager for Partnership Customer Database Operations from 2009 to 2013, and Customer Data Operations Manager from 2013 to 2018. Most recently, she served as Data Operations Manager from 2018 to 2021. Her diverse roles contributed to her expertise in data quality and management.
Retail Management Experience
Before her tenure at John Lewis Partnership, Louise Gilbert worked as a Retail Store Manager at River Island from 1997 to 2000 in Royal Tunbridge Wells, England. This role provided her with foundational management skills and an understanding of customer service dynamics in a retail environment. Her experience in retail management complements her later focus on data operations and customer data management.
Education and Expertise
Louise Gilbert studied at Tunbridge Wells Grammar School for Girls from 1988 to 1994. With over 20 years of experience in data quality, data management, and data support resolution, she has developed a strong foundation in these areas. Her leadership skills have led to measurable successes, including cost reductions and risk mitigation for her organizations.
Coaching and Development Roles
In addition to her data management roles, Louise Gilbert served as an Internally Accredited Coach (ADCT) at John Lewis Partnership from 2019 to 2021. This position allowed her to mentor and develop others within the organization, further enhancing her leadership capabilities and commitment to professional development.