Craig Chaplin
About Craig Chaplin
Craig Chaplin is an Information Technology Support Engineer at Ceres in Horsham, England, where he has worked since 2021. He specializes in IT services delivery and management, with a strong background in technical support and mobile device management.
Work at Ceres
Craig Chaplin has been employed at Ceres as an Information Technology Support Engineer since 2021. In this role, he is responsible for planning, transitioning, and providing IT services and solutions to end users. His work is based in Horsham, England, where he has contributed to the organization's IT support operations for three years.
Education and Expertise
Craig Chaplin studied at Sir Charles Lucas School from 1995 to 2000. He later attended Colchester Institute from 2000 to 2003, where he completed the ICT Foundation and Intermediate programs, achieving a GNVQ. His expertise lies in IT services delivery and management, with a focus on executing mobile device managed services.
Background in IT Support
Before joining Ceres, Craig worked at several organizations in various IT support roles. He served as a Technical Support Engineer at Everbridge from 2020 to 2021 and as an IT Support Analyst at Linklaters from 2015 to 2018. Additionally, he worked as a Regional IT Engineer at 2 Sisters Food Group from 2018 to 2020 and as an IT Support Analyst at CWind in 2014.
Skills and Capabilities
Craig Chaplin possesses strong analytical and troubleshooting abilities. He is skilled in prioritizing IT support operations to enhance productivity and ensure high customer satisfaction. His capabilities also include planning, establishing, and implementing modern technologies with a comprehensive approach, as well as effective communication with users at all levels to resolve help requests.