Paul Fraser
About Paul Fraser
Paul Fraser is a Training Manager at Certification Planner, LLC, where he has worked since 2018. He has implemented a customer feedback system that improved satisfaction ratings by 20% and contributed to the development of a new online course platform.
Work at Certification Planner
Paul Fraser has served as the Training Manager at Certification Planner, LLC since 2018. In this role, he has implemented a customer feedback system that resulted in a 20% increase in customer satisfaction ratings. He contributed to the design and launch of a new online course platform, which expanded the company's training offerings. Additionally, he developed a comprehensive training program aimed at improving customer service efficiency and organized workshops to enhance customer relationship management skills among team members.
Previous Experience at Training Solutions
Before joining Certification Planner, Paul Fraser worked as a Senior Inside Sales Manager at Training Solutions from 2014 to 2018. His tenure in this role lasted four years and took place in the Orange County, California area. His experience in sales management contributed to his expertise in training and customer service.
Education and Expertise
Paul Fraser studied at Harvard University, where he earned an Associate's degree in Marketing/Marketing Management from 2015 to 2017. Prior to that, he attended the Houston Academy for International Studies, achieving a Bachelor's degree in Specialized Sales, Merchandising, and Marketing Operations from 2011 to 2014. His educational background supports his professional focus on training and customer service.
Industry Participation and Contributions
Paul Fraser has actively participated in industry conferences, where he served as a panelist discussing innovative training methodologies. His involvement in these events highlights his commitment to staying updated with industry trends and sharing knowledge with peers.