Erica Juarez
About Erica Juarez
Erica Juarez is a Customer Service Specialist with a diverse professional background that includes roles in customer service, corrections, and home health care. She is currently pursuing education in criminal justice and criminology at Arizona State University.
Current Role at Certified Languages International
Erica Juarez has been employed as a Customer Service Specialist at Certified Languages International since 2021. In this role, she utilizes her extensive experience in customer service to assist clients effectively. Her responsibilities include addressing customer inquiries, resolving issues, and ensuring a high level of satisfaction. This position allows her to apply her skills in communication and problem-solving within a language services context.
Previous Experience in Customer Service
Before joining Certified Languages International, Erica Juarez held various customer service roles. She served as a Customer Service Manager at Walmart Supercenter from 2000 to 2002 in Casa Grande, Arizona. Additionally, she worked as a Beauty Advisor at Dillard's Inc. from 2007 to 2008. These positions contributed to her strong foundation in customer relations and service management.
Background in Corrections and Behavioral Health
Erica Juarez has significant experience in the corrections field, having worked as a Correctional Officer for both CoreCivic from 2012 to 2019 and the Arizona Department of Corrections from 2009 to 2012. Her background also includes working as a Behavioral Health Technician at Arizona Mentor from 2003 to 2005. This diverse experience has equipped her with skills in case management and crisis intervention.
Education and Professional Development
Erica Juarez is currently pursuing education in criminal justice and criminology at Arizona State University. This academic focus complements her professional experience and enhances her understanding of the criminal justice system. Her commitment to education reflects her dedication to personal and professional growth.
Diverse Professional Background
Erica Juarez has a diverse professional background that spans multiple industries, including cosmetology, corrections, case management, and home health care. She worked as a Cosmetologist at JC Penney Salon from 2008 to 2009 and as a Parts Sales Manager at Auto Zone from 2005 to 2007. Her adaptability and ability to perform in various roles demonstrate her versatility in the workforce.