Gerard Dominguez
About Gerard Dominguez
Gerard Dominguez is an Operations Supervisor at Certified Languages International, with a diverse background in management and customer service across various industries. He has held positions at companies such as Ring, CARLS JR RESTAURANTS, and AT&T, accumulating extensive experience in operational leadership and team development.
Current Role at Certified Languages International
Gerard Dominguez serves as the Operations Supervisor at Certified Languages International, a position he has held since 2023. In this role, he is responsible for overseeing operational processes and ensuring efficient service delivery. His experience in managing teams and operations contributes to the company's commitment to providing high-quality language services.
Previous Experience at Ring
Before joining Certified Languages International, Gerard worked at Ring as a Customer Service Team Supervisor from 2016 to 2022. During his six years in this role, he was based in Phoenix, Arizona. He played a significant role in leading customer service initiatives and managing team performance, contributing to the overall customer experience.
Background in Management and Technical Support
Gerard has a diverse background in management and technical support. He worked as a Manager at CARLS JR RESTAURANTS from 2011 to 2013 and held various positions in customer service and technical support, including a role as a Technical Support Specialist at AT&T in 2008. His experience spans multiple industries, enhancing his operational and managerial skills.
Educational Qualifications
Gerard studied at ITT Technical Institute, where he focused on Software Applications and Programming. He earned an Associate of Arts and Sciences (AAS) degree between 2005 and 2007. This educational background has equipped him with the technical knowledge necessary for his roles in operations and management.
Leadership and Coaching Achievements
Throughout his career, Gerard has demonstrated leadership capabilities by coaching individuals for promotions, which has led to successful career advancements within his teams. He has also conducted comprehensive department-wide overviews to enhance operational efficiency, showcasing his analytical skills and commitment to team development.