Kevin Zook
About Kevin Zook
Kevin Zook is a Remote Customer Service Representative with extensive experience in customer service roles across various companies. He has worked in remote positions since 2019, including roles at iQor, Certified Languages International, and Callpoint.
Work at Certified Languages International
Kevin Zook has been employed as a Remote Customer Service Representative at Certified Languages International since 2021. In this role, he engages with clients and provides support in a remote work environment. His experience in customer service contributes to effective communication and problem-solving skills, essential for addressing client needs.
Previous Experience at iQor
Prior to his current position, Kevin worked at iQor as a Verizon Wireless Credit Order Review (CORe) Agent from 2019 to 2020. During his one-year tenure, he operated in a remote work setting, focusing on credit order reviews and customer interactions.
Experience at Perdoceo Education Corporation
Kevin served as an IRC Contact System Coordinator at Perdoceo Education Corporation from 2020 to 2021. His role lasted four months and was conducted remotely, where he managed contact systems and supported educational operations.
Educational Background
Kevin Zook completed his high school education at Prospect High School, earning a High School Diploma. He furthered his studies at Western Illinois University, where he obtained a Bachelor of Arts in Communication and Media Studies.
Career History in Customer Service
Kevin has a diverse background in customer service roles. He has worked as a Customer Service Specialist at Callpoint since 2021, and previously held positions at Fry's Food and Drug as a Retail Cashier, and at various companies including Alorica, DISH Network, and NortonLifeLock, where he developed skills in sales, support, and fraud escalation.