Timothy J. Knauf, Mpa
About Timothy J. Knauf, Mpa
Timothy J. Knauf is a Customer Success Specialist currently working at Certified Languages International in Phoenix, Arizona. He has a diverse background in customer success, recruitment, and counseling, with experience at various organizations including NerdWallet and Grand Canyon Education, Inc.
Current Role at Certified Languages International
Timothy J. Knauf serves as a Customer Success Specialist at Certified Languages International, a position he has held since 2023. In this role, he focuses on managing customer relationships and ensuring client satisfaction. His responsibilities include communicating with clients, mediating disputes, and generating solutions to enhance the customer experience. He operates from Phoenix, Arizona, contributing to the company's mission of providing effective language services.
Previous Experience in Customer Success
Before joining Certified Languages International, Timothy held various roles in customer success. He worked at TicketManager as a Customer Success Associate for two months in 2022. He also served at NerdWallet in multiple capacities, including Account Executive I and II, where he spent a total of eight months in 2021 and 2022. His experience in these positions equipped him with skills in managing customer relationships and understanding client needs.
Educational Background
Timothy J. Knauf studied at Arizona State University, where he earned a degree in Criminology with a focus on Criminal Justice from 2013 to 2017. He furthered his education at Grand Canyon University, obtaining a Master of Public Administration with an emphasis on Government and Policy from 2019 to 2021. This educational background provides him with a strong foundation in public administration and policy analysis.
Skills and Specializations
Timothy specializes in recruitment and talent acquisition, performance and development, and people management. He is known for his dynamic communication style, which enables him to quickly establish trust with clients. His expertise includes managing the customer lifecycle, from recruiting to onboarding and retention. He is adept at building relationships and consensus among stakeholders to achieve shared goals.
Technical Proficiencies
Timothy is proficient in several software tools that enhance his work efficiency. He utilizes Salesforce, Atlassian Jira, Microsoft Office Suite, Microsoft CRM 365, Ring DNA, Cisco Jabber, and Google Suite. These technical skills support his ability to communicate effectively and solve problems in collaboration with teammates, clients, and other stakeholders.