Johnny Walker
About Johnny Walker
Johnny Walker is a Shipping and Logistics Manager at Chairish, where he has worked since 2016. He specializes in enhancing customer support processes and serves as a key liaison between West Coast warehouses and the Customer Support organization.
Work at Chairish
Johnny Walker has been employed at Chairish as the Shipping and Logistics Manager since 2016. In this role, he serves as the primary point of contact between West Coast warehouses and the Customer Support organization. His responsibilities include documenting all support-related communications using the Zendesk customer support platform. Walker champions improvements in efficiency, usability, and efficacy for Customer Support and Operations tools and processes, ensuring streamlined operations within the company.
Previous Experience in Shipping and Logistics
Before joining Chairish, Johnny Walker worked at DECASO as a Shipping and Logistics Manager from 2017 to 2020. He also held the position of Support Operations Specialist at Move Loot, Inc. from 2014 to 2016. His earlier experience includes serving as a Regional Assistant Manager at Christy Sports from 2012 to 2014 and as a Lead Front Desk Associate at Bear Claw Condominiums from 2007 to 2013. This diverse background has equipped him with a comprehensive understanding of logistics and customer support operations.
Education and Expertise
Johnny Walker studied at Colorado Mountain College. His educational background, combined with his extensive experience in shipping and logistics, has provided him with the skills necessary to manage operations effectively. He focuses on training Customer Support Associates, emphasizing processes that have operational linkages or ramifications, thereby enhancing team performance and service delivery.
Emergency Support Role
In addition to his primary responsibilities, Johnny Walker provides reserve driver support to the Bay Area Operations team on an emergency-only basis. This role highlights his commitment to ensuring operational continuity and support for the logistics team during critical situations.