Ksenia Volkova
About Ksenia Volkova
Ksenia Volkova is an Operations Program Manager at Chairish, specializing in enhancing organizational productivity through cross-functional partnerships and process revitalization. She has a diverse educational background and extensive experience in managing operations across multiple countries.
Current Role at Chairish
Ksenia Volkova serves as the Platform Services, Operations Program Manager at Chairish, a position she has held since 2021. In this role, she focuses on creating cross-functional partnerships that motivate teams to achieve operational excellence. She identifies opportunities to enhance organizational productivity by implementing new plans and systems. Her responsibilities include overseeing critical business operations in various departments such as HR, procurement, finance, and administration.
Previous Experience in Hospitality
Ksenia has a background in the hospitality industry, having worked at The Ritz-Carlton Hotel Company, L.L.C. as an Assistant Front Office Manager from 2016 to 2018 in Boston, Massachusetts. Prior to that, she served as a Front Office Supervisor at Hersha Hospitality from 2014 to 2016, also in Boston. Her experience in these roles contributed to her expertise in managing operations and enhancing customer service in high-pressure environments.
Educational Background
Ksenia Volkova has a diverse educational background. She studied Social Philosophy at Kazan State University, earning her Bachelor's degree from 2008 to 2013. She also pursued a Bachelor of Arts in International Relations and Affairs at Università degli Studi Guglielmo Marconi from 2018 to 2020. Additionally, she studied English Language and Literature at Framingham State University for one year in 2012 to 2013.
Expertise in Operations Management
Ksenia specializes in operations management, focusing on restructuring and revitalizing weak processes to lower costs and improve productivity. She has managed operations across multiple countries, including the US, UK, China, and South Africa, ensuring compliance with local laws and regulations. Her ability to identify opportunities for organizational improvement has been a key aspect of her career.
Professional Experience in Consulting
Before joining Chairish, Ksenia worked as an Operations Manager at Canback Consulting, a part of The Economist Group, from 2018 to 2020 in Cambridge, Massachusetts. In this role, she was responsible for enhancing operational efficiency and implementing strategic initiatives to support business objectives.