Michelle Jiles, Maol
About Michelle Jiles, Maol
Michelle Jiles serves as the Director of Customer Support at Chairish, a position she has held since 2021. With over twenty-eight years of experience in leadership roles, she possesses strong communication, organization, and problem-solving skills.
Work at Chairish
Michelle Jiles has been serving as the Director of Customer Support at Chairish since 2021. In this role, she oversees customer service operations and ensures high-quality support for clients. Her responsibilities include managing a team, implementing customer service strategies, and enhancing the overall customer experience. Her tenure at Chairish has been marked by a commitment to fostering effective communication and problem-solving within the support team.
Previous Experience in Customer Support
Before joining Chairish, Michelle Jiles worked at VWR, part of Avantor, as the Contact Center Operations Manager from 2020 to 2021. In this position, she managed operations within the contact center in Batavia, Illinois. Additionally, she served as the Regional Contact Center Manager at Versiti Inc. from 2016 to 2019, where she gained extensive experience in customer service management and operations.
Education and Expertise
Michelle Jiles earned her Master's degree in Organizational Leadership from Lewis University, completing her studies from 2017 to 2019. Her educational background has equipped her with knowledge in leadership methodologies, which she applies in her professional roles. She possesses strong skills in negotiations, data entry, and managing high volumes of phone contact with both system technicians and customers.
Leadership Experience
With over twenty-eight years of experience in leadership roles, Michelle Jiles has developed a robust skill set in call center environments, customer service, E-commerce, and sales organizations. She is well-versed in training initiatives and coaching interventions, which contribute to her effectiveness as a leader. Her strong work ethic and self-starter attitude enhance her ability to lead teams successfully.
Technical Proficiency
Michelle Jiles is adept at quickly learning new computer applications and programs, which supports her role in customer support management. Her ability to adapt to new technologies allows her to streamline processes and improve efficiency within her teams. This technical proficiency complements her extensive experience in customer service and operations management.