Sarah Banerjee
About Sarah Banerjee
Sarah Banerjee serves as the Director of Special Projects at Chairish, where she has significantly improved account management processes and client engagement. She holds a Master of Arts in Islamic Art History from New York University and has a diverse background in art, archaeology, and client management.
Work at Chairish
Sarah Banerjee serves as the Director of Special Projects at Chairish, a role she has held since 2020. In this position, she acts as the point of escalation for 1,200 client accounts, managing high-priority and strategic clients. She has contributed to the leadership team that successfully sold Chairish to a top-rated company in an adjacent industry. Her responsibilities include developing strategies that enhance client engagement and retention.
Education and Expertise
Sarah Banerjee holds a Master of Arts (M.A.) in Islamic Art History from New York University, where she studied from 2012 to 2014. She also earned a Bachelor of Arts (B.A.) in Archaeology from Columbia University, completing her studies from 2007 to 2011. Additionally, she studied Pastry Arts at the International Culinary Center, achieving a Grand Diploma in 2007. She briefly studied at the University of Jordan in 2009.
Background
Prior to her current role at Chairish, Sarah Banerjee held various positions in the art and legal sectors. She worked as a paralegal at Fensterstock & Partners from 2011 to 2012 and interned in Egyptian Art at The Metropolitan Museum of Art in 2011. She also served as the Head of Member Experience at Dering Hall from 2017 to 2020 and as an Administrator for Antiquities at Christie's from 2014 to 2016. Additionally, she worked as a Private Client Manager at LOFTY for four months in 2016.
Achievements
During her career, Sarah Banerjee developed an account retention and expansion strategy that resulted in a 36% revenue growth year over year and a 30% reduction in average monthly churn. She operationalized the account management process at Dering Hall, enabling account managers to handle 110% more accounts while enhancing client services. Furthermore, she mentored account management and customer service team members, leading to a 20% increase in client accounts and a 20% budget reduction.