Carmita Drummond
About Carmita Drummond
Carmita Drummond is an Instructional Designer and Technical Trainer for Health Care Systems at Change Healthcare with over 15 years of experience in healthcare IT training.
Current Role at Change Healthcare
Carmita Drummond serves as an Instructional Designer and Technical Trainer for Health Care Systems at Change Healthcare. She has held this position since 2014, operating out of Nashville, Tennessee. In this role, Carmita focuses on designing and developing end-user training content specifically for healthcare revenue cycle and IT systems. Her responsibilities include delivering classroom training, leveraging her extensive experience in the healthcare information technology industry to enhance the practical delivery of training programs.
Previous Experience in Quality Assurance
Before joining Change Healthcare, Carmita Drummond worked at GreenSky® as a Quality Assurance professional. She held this role from 2013 to 2014, based in Atlanta, Georgia. During her 8-month tenure, she contributed to quality assurance processes, ensuring the accuracy and effectiveness of various operational systems. This role bolstered her expertise in maintaining high standards in training and operational protocols.
Consulting Experience at JKoconsulting Group
From 2008 to 2013, Carmita Drummond was a Senior Consultant at JKoconsulting Group. In this capacity, she provided consultancy services, likely focusing on her areas of expertise, such as instructional design and technical training in healthcare systems. Her 5-year tenure at JKoconsulting allowed her to refine her skills in project management and adult education methodologies, crucial for effective training design and delivery.
Longstanding Tenure at Verizon Wireless
Carmita Drummond held multiple key roles at Verizon Wireless from 1998 to 2013. Her roles included Instructional Designer, Project Manager, and Quality Operations Manager, based in Basking Ridge, New Jersey. Over her 15-year tenure, she gained significant experience in instructional design and project management. This period was critical in developing her expertise in creating tailored training content, particularly pertinent to technology implementations in healthcare.
Educational Background in Graphic Design
Carmita Drummond obtained a Bachelor of Science degree in Graphic Design from Herzing University. She studied at Herzing from 2012 to 2015, completing her degree in three years. Her graphic design education underpins her ability to create visually engaging and effective educational materials, enhancing her instructional design work, particularly in technical training contexts.
Specialization in Healthcare IT Training
Carmita Drummond specializes in healthcare information technology training, with over 15 years of experience in the field. She excels in designing and developing training content that caters to end-users within the healthcare industry's revenue cycle and IT systems. Her practical experience in hospital and healthcare implementations adds a valuable dimension to her training delivery, making it highly effective and relevant. Additionally, Carmita is well-versed in adult education and learning methodologies, ensuring that her training programs are impactful and engaging.