Joel Wood
About Joel Wood
Joel Wood is a Command Center Tech II at Change Healthcare with over a decade of experience in technical roles.
Title
Joel Wood currently holds the position of Command Center Tech II at Change Healthcare.
Company
Joel Wood has been employed at Change Healthcare since 2013, where he has worked as Command Center Tech II. Change Healthcare is a company that focuses on healthcare technology solutions.
Education and Expertise
Joel Wood studied at the University of Phoenix, where he earned a Bachelor of Applied Science (B.A.Sc.) in Information Technology with an Advanced Software Developer Certificate from 2014 to 2016. Prior to this, he attended Northwest Mississippi Community College and obtained an Associate of Arts (A.A.) in Computer/Management Information Systems from 2010 to 2012.
Technical Skills
Joel Wood possesses a strong set of technical skills, including network troubleshooting using commands like PING, TRACEROUTE, TELNET, and NSLOOKUP. He is responsible for overseeing release and change management activities, ensuring exceptions to the change process are documented and communicated. Additionally, he handles communication of troubleshooting results to support teams and ensures proper documentation of incident tickets.
Previous Experience
Before joining Change Healthcare, Joel Wood worked at GameStop as a Senior Game Adviser from 2009 to 2013 in Southaven, MS. In this role, he gained valuable experience in customer service and sales within the retail gaming industry.