Maria E. Urrego Fernandez
About Maria E. Urrego Fernandez
Maria E. Urrego Fernandez is a Patient Service Representative II at Change Healthcare with extensive experience in dental and medical administration.
Current Role at Change Healthcare
Maria E. Urrego Fernandez currently works at Change Healthcare in Atlanta, Georgia. She serves as a Patient Service Representative II. In this role, she plays a significant part in the organization by addressing patient inquiries, managing scheduling, and ensuring a high level of patient satisfaction. Additionally, she holds the position of Reimbursement Specialist 2, where she oversees the reimbursement processes and liaises with insurance companies to ensure timely payments.
Previous Experience in Dental Practices
Maria has a diverse background working in various dental practices. She served at CHILDREN AND TEEN DENTAL GROUP, PC as a Patient Service Representative from 2018 to 2019. Before this, she was Office Manager at Soft Touch Endodontics in 2018. Between 2015 and 2018, she held multiple roles at Dentistry for Children, including Lead Revenue Cycle, Commercial and Government Dental Claims Specialist, and Insurance Specialist. Her responsibilities ranged from managing revenue cycles to overseeing dental claims and insurance matters.
Professional Background in Administrative Roles
Maria has amassed considerable experience in administrative roles across different industries. She served as Office Manager/Executive Assistant & Technical Recruiter at Soft Source, Inc. from 2013 to 2014, and prior to that, she worked in administrative and patient relations positions. Notable roles include her tenure as Dental Receptionist/Administrative/Office Coordinator/Patient Relations at Kelner and Pecoraro, DMD from 2005 to 2011, and as Administrative Assistant at Del-Med, Inc. from 2004 to 2005. She also worked as Customer Service Rep/Call Center Supervisor at Dr. Leonard's Healthcare Corp. from 1997 to 1998.
Educational Background
Maria pursued her higher education at Seton Hall University, earning a Master's degree in Arts with a concentration in Human Resources from 2012 to 2014. She holds a Bachelor of Applied Science (B.A.Sc.) in Criminal Justice/Law Enforcement Administration from Berkeley College-New York, obtained between 2006 and 2011. She also has a Bachelor's degree in Criminal Justice and Business Administration from Berkeley College. Additionally, Maria studied at Reinghbow Hair Fashion Institute and achieved her Nail Technician certification in 1998.
Skills and Language Proficiency
Maria has extensive experience with a variety of dental and medical software systems, including Dental Vision, Softdent, Eagle Soft, Dox, and Dentrix Enterprise. Her proficiency in these systems has enhanced her ability to manage patient data and claims efficiently. She is fluent in both English and Spanish, which enables her to communicate effectively with a diverse client base. Her skills in revenue recovery are notable, as evidenced by her achievement in increasing monthly revenue by successfully recovering aged claims.