Rudy Parra
About Rudy Parra
Rudy Parra is an Application Support Manager at Change Healthcare with a background in system administration and a Bachelor of Arts in Psychology from Kean University.
Current Role at Change Healthcare
Rudy Parra currently serves as an Application Support Manager at Change Healthcare. He has been in this role since 2011. Parra operates out of Somerset, NJ, where he leads the application support team to ensure smooth operations and effective solutions for customers. His responsibilities include managing support processes and guiding his team towards achieving high performance and reliability in service delivery.
Previous Experience at McKesson Health IT
Before joining Change Healthcare, Rudy Parra worked as a Senior System Administrator at McKesson Health IT from 2009 to 2011. In this position, Parra was instrumental in managing and supporting critical IT systems. His role involved ensuring system stability and performing necessary maintenance and upgrades to meet the organization's evolving needs.
Previous Experience at Agfa HealthCare
Rudy Parra's career included a tenure at Agfa HealthCare, where he served as a System Administrator from 2004 to 2009 in Teterboro, NJ. During this period, he was responsible for managing various IT infrastructure components. His contributions included implementing and maintaining systems that supported the healthcare technology needs of the organization.
Education at Kean University
Rudy Parra attended Kean University, where he studied Psychology and earned a Bachelor of Arts (BA) degree. His time at the university, from 1995 to 2000, provided him with a solid foundation in understanding human behavior, which he has leveraged throughout his career in technology and support management.
Leadership and Knowledge Culture Development
In his role as an Application Support Manager, Rudy Parra has been a key player in developing a knowledge culture and delivery program within his organization. He has ensured that both staff and customers have access to relevant and timely information. His initiatives have included the assessment of technology needs and the creation of a roadmap for delivering effective technology solutions.
Presentations to Senior Management
Rudy Parra is known for his ability to effectively communicate technical and business concepts to senior management. He has led presentations that cover business requests, systems performance, and new technology concepts. His insights and communication skills have been essential in aligning business goals with technological advancements.
Proactive Production Support Initiatives
At Change Healthcare, Rudy Parra has expanded monitoring and alerting processes and tools. His proactive approach to production support has contributed significantly to achieving business results. By improving these processes, Parra has enhanced the company's ability to anticipate and resolve issues before they impact operations.
Educational Contributions to Senior Leadership
Rudy Parra has played a crucial role in educating senior leadership about the values and usage of new technologies. His efforts have been pivotal in fostering a technology-driven organizational culture. He has guided leadership through the complexities of emerging technologies, ensuring they are well-informed and capable of making strategic decisions.