Sara Hood Cccp, Lssyb
About Sara Hood Cccp, Lssyb
Sara Hood is a Customer Training Instructor IV at Change Healthcare with a diverse background in education and quality assurance.
Current Roles
Sara Hood CCP, LSSYB is currently working at Blake Management Group as a Concierge in the Greenville-Spartanburg-Anderson, South Carolina area since 2022. Concurrently, she serves as a Customer Training Instructor IV at Change Healthcare, a remote position she began in 2014.
Previous Employment Experience
Sara has served as a Quality Assurance Analyst at Arvato Bertelsmann North America in Weaverville, NC from 2011 to 2014. Prior to that, she worked at Madison County Schools as a Lead Preschool Teacher/Support Staff from 2006 to 2011 in Marshall, NC. These roles have contributed to a diverse career spanning quality assurance, education, and customer service.
Educational Background
Sara studied Human Resources Training and Development at Limestone University, obtaining a Bachelor of Science (BS) in 2022. In 2021, she achieved an Associate of Arts (AA) in the same field from Spartanburg Community College. Additionally, she earned credentials in Early Childhood Education and Teaching from Asheville-Buncombe Technical Community College in 2008 and a Diploma in Dental Assisting/Assistant from the same institution in 2006. She completed her high school education at Reynolds High School from 1999 to 2003.
Skills and Expertise
Sara possesses expertise in providing technical instruction across multiple product lines. She has extensive experience documenting important company processes and performing quality monitoring. These skills have enabled her to offer valuable feedback to employees, enhancing the customer experience. Additionally, she excels in providing exceptional customer service in call center and help desk environments and has strong research and troubleshooting skills.