Vivian Rios
About Vivian Rios
Vivian Rios is a Client Relationship Manager at Change Healthcare, managing relationships between the Patient Access Center and over 70 medical practices.
Current Role at Change Healthcare
Vivian Rios currently serves as a Client Relationship Manager at Change Healthcare. She has held this position since 2017, based in the Dallas/Fort Worth Area. In her role, she manages relationships between the Patient Access Center and over 70 medical practices for NY Langone. Vivian conducts bi-weekly and monthly meetings with clients, addressing practice metrics, scheduling concerns, practice changes, script updates, training, and ad hoc reporting needs. She also develops comprehensive training materials, procedures, and communications tailored to the needs of each practice and identifies process improvement opportunities to enhance call center performance and client satisfaction.
Previous Experience at TD
Before joining Change Healthcare, Vivian Rios worked as a Licensed Financial Advisor at TD from 2014 to 2017. Based in Simi Valley, California, she spent three years advising clients on financial matters and investment opportunities. Her experience in financial advising helped her build strong client relationships and understand the financial needs of her clients.
Roles at Bank of America
Vivian Rios has an extensive history with Bank of America, where she held multiple positions over the years. From 2006 to 2014, she was an AVP, Process Design Consultant in the Dallas/Fort Worth Area, focusing on process design and consultation. Prior to that, from 1999 to 2002, she worked as a Customer Service Policy and Procedure Manager in the United States, where she managed customer service policies and procedures.
Education Background
Vivian Rios attended Los Angeles Pierce College, where she studied General from 2000 to 2002. While at college, she focused on broad subjects, gaining foundational knowledge that would support her diverse career in financial services and client relationship management.