Michael Wong
About Michael Wong
Michael Wong serves as the Chief Operating Officer at Change Management Group in London, where he leads business transformation programs for UK and European retailers. He has a diverse background in retail consulting and management, with previous roles at companies such as Cognizant Technology Solutions and Capgemini Consulting.
Current Role at Change Management Group
Michael Wong serves as the Chief Operating Officer at Change Management Group since 2020. In this role, he leads business transformation programs that focus on defining new capabilities and enhancing digital customer journeys for retailers in the UK and Europe. His responsibilities include reviewing business-as-usual operating models to create seamless integrated customer experiences.
Previous Experience in Retail Consulting
Michael Wong has a diverse background in retail consulting. He worked at Cognizant Technology Solutions as the Director of Retail Consulting from 2012 to 2015. Following this, he served as a Principal Consultant at Capgemini Consulting from 2015 to 2020. His experience includes managing the end-to-end customer experience and formulating go-to-market strategies aligned with solution offerings.
Career Background in Retail Operations
Michael Wong has extensive experience in retail operations, having held various positions over the years. He was the Director of Distribution at Gap Europe for one year in 2007-2008. Prior to that, he worked as a Divisional Replenishment Manager at Bhs from 1992 to 2000, and as an Assistant Merchandiser at Arcadia Group Ltd - Burton Menswear from 1990 to 1992.
Education and Academic Background
Michael Wong studied at the University of Hull, where he earned a Bachelor of Science degree in Chemistry from 1985 to 1988. He also completed his A-levels at The Mill Hill School Foundation from 1977 to 1983. His educational background provides a strong foundation for his career in operations and consulting.
Expertise in Technology and Innovation
Michael Wong specializes in leveraging technology to solve business problems. He has experience in consultative selling, strategic planning, and managing customer experiences. His expertise includes emerging trends such as mobility, RFID, social media, and big data. He has also collaborated with stakeholders to implement integrated supply chains and evaluate legacy solutions versus ERP investments.