Melissa Aponte
About Melissa Aponte
Melissa Aponte serves as the Admissions Quality Assurance & Training Manager at Charlie Health, where she has developed a quality assurance program for the Admissions team. She has extensive experience in customer support and quality management roles across various organizations, including Misfits Market and Achieve3000.
Current Role at Charlie Health
Melissa Aponte serves as the Admissions Quality Assurance & Training Manager at Charlie Health. In this role, she has developed a comprehensive quality assurance program for the Admissions team shortly after her arrival. She monitors project development using Notion to ensure that deadlines are met and implements actionable solutions based on reported trends. Additionally, she collaborates with leadership to create onboarding and continued learning resources for the Admissions team.
Previous Experience at Misfits Market
Prior to her current position, Melissa Aponte worked at Misfits Market in various roles. She served as the Customer Experience Quality Manager from 2022 to 2023 for nine months, focusing on enhancing customer service quality. Before that, she held the position of Customer Success Quality Lead for ten months in 2021, and as a Customer Success Associate for one year from 2020 to 2021. Her experience at Misfits Market contributed to her expertise in customer support and quality assurance.
Background in Customer Support
Melissa Aponte has a solid background in customer support, having worked at Achieve3000 as a Customer Support Representative from 2018 to 2019. This role was based in the Greater New York City Area and was conducted in a hybrid work environment. Her experience in customer support roles has equipped her with the skills necessary for her current position in quality assurance and training.
Education and Qualifications
Melissa Aponte studied at the Savannah College of Art and Design, where she earned a Bachelor of Fine Arts (BFA) degree in Performing Arts. This educational background has provided her with a unique perspective and skill set that she applies in her professional roles, particularly in training and development.
Leadership and Management Experience
Melissa Aponte has held various leadership roles throughout her career. She worked as a Manager on Duty at Crunch Fitness for one year in the New York City Metropolitan Area and as an Assistant Manager at Retro Fitness for three months in Howell, NJ. Additionally, she served as a Wellness Coordinator (Sales) at The Atlantic Club for two years in Red Bank, New Jersey. These positions have contributed to her management skills and ability to lead teams effectively.