Kree Cuthbert
About Kree Cuthbert
Kree Cuthbert is a Senior Customer Care Specialist at Charlotte's Web, where they have worked since 2024. With extensive experience in customer service across various industries, they have held multiple roles at Warby Parker and other organizations, demonstrating a strong commitment to customer experience and social justice.
Work at Charlotte's Web
Kree Cuthbert has been employed at Charlotte's Web as a Senior Customer Care Specialist since 2024. In this role, Cuthbert is responsible for addressing customer inquiries and providing support related to the company's products and services. Prior to this position, Cuthbert served as a Customer Care Specialist at the same organization for one year, beginning in 2023.
Customer Service Experience
Cuthbert possesses extensive experience in customer service across various sectors. Prior to joining Charlotte's Web, Cuthbert worked at Warby Parker in multiple capacities, including Customer Experience Advisor (Level I, II, and III) from 2018 to 2023. Cuthbert also held positions at Foundations Recovery Network as a Customer Service Specialist and at The General® as a Customer Service Representative. This diverse background contributes to a comprehensive understanding of customer needs and service excellence.
Education and Expertise
Kree Cuthbert has a solid educational background in language and cultural studies. Cuthbert earned a Bachelor of Arts in Spanish Language and Literature from the University of Rochester from 1998 to 2002. Additionally, Cuthbert obtained a Teaching Certificate in Spanish from the University of Colorado Boulder in 2007. Cuthbert has also participated in various study abroad programs, enhancing language skills and cultural understanding.
Previous Roles and Responsibilities
Before joining Charlotte's Web, Cuthbert held several roles that contributed to a well-rounded skill set. Cuthbert worked as an Assistant Store Manager at Turnip Truck and as a Grant Coordinator for Rotary International. These positions involved responsibilities such as team management, customer engagement, and project coordination, further enhancing Cuthbert's capabilities in customer service and operational management.
Commitment to Social Justice
Kree Cuthbert has demonstrated a strong commitment to environmental and social justice initiatives, particularly during tenure at Warby Parker. This dedication reflects an alignment with values that prioritize ethical practices and community engagement, contributing to a holistic approach in customer service and business operations.