Carly Louise Mc Auley Associate Cipd
About Carly Louise Mc Auley Associate Cipd
Carly Louise McAuley is a Professional Development Manager at the Chartered Insurance Institute in London, with a background in sales training and team management. She has over a decade of experience in professional development roles and holds a BA (Hons) in Business Law from Heriot Watt University.
Work at Chartered Insurance Institute
Carly Louise Mc Auley has been serving as the Professional Development Manager at the Chartered Insurance Institute since 2018. In this role, she focuses on enhancing professional development initiatives within the organization. Her responsibilities include designing and implementing training programs that support the growth and development of professionals in the insurance sector. The Chartered Insurance Institute is a leading professional body for insurance and financial services in the UK, emphasizing the importance of continuous professional development.
Previous Experience in Sales Training
Prior to her current role, Carly Mc Auley worked at Domestic and General as a Sales Trainer from 2006 to 2011. During her five years in Brighton, she developed and delivered training programs aimed at improving sales techniques and customer service skills among staff. Following this, she joined Boundless by CSMA, where she held two positions: Sales and CRM Dynamics Trainer from 2011 to 2014, and Senior Member Services Team Manager from 2014 to 2017. In these roles, she contributed to training and managing teams to enhance service delivery.
Education and Expertise
Carly Mc Auley studied at Heriot Watt University in Edinburgh, where she earned a BA (Hons) in Business Law from 2001 to 2005. This educational background provides her with a solid foundation in legal principles and business practices, which she applies in her professional roles. Her expertise in training and development, combined with her academic qualifications, positions her as a knowledgeable professional in the fields of sales and customer relationship management.
Background in Member Services Management
Carly Mc Auley has a background in member services management, having worked as a Senior Member Services Team Manager at Boundless by CSMA from 2014 to 2017. In this capacity, she was responsible for overseeing member services operations, ensuring high levels of customer satisfaction, and managing team performance. Her experience in this role contributed to her understanding of member engagement and service excellence.