Cristina Biagioni Cert
About Cristina Biagioni Cert
Cristina Biagioni Cert is a Business Change Manager with extensive experience in operations and project management, currently serving as Global Operations Manager for Brand, Marketing, and Communications at EY since 2019. She has a strong background in Agile methodologies and has held various roles at the Chartered Insurance Institute, contributing to significant operational improvements and project governance.
Current Role at EY
Cristina Biagioni serves as the Global Operations Manager for Brand, Marketing, and Communications at EY since 2019. In this role, she has co-developed and driven the implementation of the BMC agile portfolio management, which has enhanced operational performance and agility within the organization. Her work focuses on optimizing processes and ensuring effective communication across global operations.
Work at Chartered Insurance Institute
Cristina Biagioni has held multiple positions at the Chartered Insurance Institute since 2002. She currently works as a Business Change Manager, a role she has occupied since 2019. Prior to this, she served as a Change Manager for 11 months in 2018, a Programme Office Manager for 10 months in 2017, and an Operations Manager for two years from 2015 to 2017. Her extensive experience at the organization includes roles such as Operations Executive and Team Leader in Customer Service.
Agile Expertise
Cristina Biagioni has significant experience as an Agile Scrum Master, where she supported product owners, refined product backlogs, facilitated sprint planning meetings, and conducted retrospective meetings. She has implemented Agile Portfolio Management Offices (PfMOs) across service lines, establishing project governance for key projects. Her expertise in Agile methodologies contributes to improved project management and operational efficiency.
Leadership and Team Development
Throughout her career, Cristina Biagioni has focused on growing team capabilities through recruitment and training of project managers and offshore support teams. She has reported to global leaders across various domains, including financial, demand, capacity, and benefits management. Additionally, she has led the PMO for two major transformation projects, showcasing her leadership in driving significant organizational change.
Career Progression
Cristina Biagioni's career at the Chartered Insurance Institute reflects a steady progression through various roles. Starting as a Customer Service Assistant in 2002, she advanced to Team Leader and then to Operations Executive. Her subsequent roles included Operations Manager, Programme Office Manager, and Change Manager, culminating in her current position as Business Change Manager. This trajectory demonstrates her commitment and expertise in business change and operations management.