Abhinesh Fernandez
About Abhinesh Fernandez
Abhinesh Fernandez is an experienced Business Analyst at Chase, specializing in Real Estate Strategy since 2018. He has a background in operations and quality management within the BPO industry, with previous roles at Convergys and Wcs Technology Solutions.
Work at Chase
Abhinesh Fernandez has been employed at Chase since 2016, holding multiple roles within the organization. Currently, he serves as a Business Analyst in Real Estate Strategy and as an Associate in the Retail Distribution Network. His tenure at Chase spans over eight years, during which he has developed a strategic role that involves managing service delivery and cross-functional training. His responsibilities include constant interaction with program leadership to ensure effective operations.
Previous Employment History
Prior to joining Chase, Abhinesh Fernandez worked at Convergys in various capacities. He began as a Technical Support Officer from 2006 to 2007, followed by a role as a Quality Evaluator from 2007 to 2010. He then served as a Universal Trainer from 2013 to 2014 and as a Team Manager from 2014 to 2015. Additionally, he worked at Wcs Technology Solutions, Inc. as a Trainer and Coach from 2010 to 2012. His diverse experience in the BPO industry has contributed to his operational and quality management skills.
Education and Expertise
Abhinesh Fernandez possesses a background in generating and maintaining records and reports, as well as ensuring compliance with administrative policies. His expertise includes behavioral management and conflict resolution, which are essential skills in his current roles. His extensive experience in leading operations and quality management within the BPO industry has equipped him with the necessary tools to excel in his strategic position at Chase.
Skills and Competencies
Abhinesh Fernandez has developed strong skills in behavioral management and conflict resolution throughout his career. His experience includes coordinating with management, cross-functional teams, and client vendors to execute daily tasks and functions effectively. These competencies are vital in his roles at Chase, where he focuses on service delivery and training initiatives.