Ali Imran Khan
About Ali Imran Khan
Ali Imran Khan is a Customer Service Specialist with extensive experience in customer support roles across various companies. He has worked at Chase since 2015 and previously held positions at Stream Global Services, Tata Consultancy Services, and Powerweave.
Work at Chase
Ali Imran Khan has been employed at Chase as a Customer Service Specialist since 2015. In this role, he is responsible for proactively following up on customer requests to ensure satisfactory resolutions and customer satisfaction. He specializes in decision-making processes related to credit card block and activation. His position requires him to maintain detailed records of customer interactions, ensuring comprehensive documentation of inquiries and resolutions. Additionally, he coordinates with multiple departments to efficiently resolve complex customer issues.
Previous Experience at Stream Global Services
Before joining Chase, Ali Imran Khan worked at Stream Global Services as a Chat Support Professional for Time Warner Cable from 2010 to 2011. This position was based in Bhayander and involved providing customer support through online chat services. His experience in this role contributed to his skills in customer interaction and support.
Experience at Tata Consultancy Services
Ali Imran Khan was employed at Tata Consultancy Services as a Network Evaluator for Telstra Communications from 2011 to 2014. This role, based in Powai, involved evaluating network performance and providing insights to improve service delivery. His tenure at Tata Consultancy Services enhanced his analytical skills and understanding of telecommunications.
Role at Powerweave
From 2014 to 2015, Ali Imran Khan worked as a Customer Service Executive at Powerweave for Handstands in MIDC, Andheri. In this position, he was responsible for addressing customer inquiries and providing support, further developing his customer service skills.
Education and Expertise
Ali Imran Khan completed his Higher Secondary Certificate (HSC) and Secondary School Certificate (SSC) at The Muslim Higher Secondary School from 2001 to 2003. He later pursued a Bachelor of Arts degree at Yashwantrao Chavan Maharashtra Open University, achieving his degree from 2011 to 2014. His educational background supports his expertise in customer service and communication.