Ali Junaid Siddiqui
About Ali Junaid Siddiqui
Ali Junaid Siddiqui is a Business Process Analyst with extensive experience in process re-engineering and quality training. He has worked in various roles across multiple companies, including FGB, Hilti Emirates, and GE Money Bank, and currently holds a position at Chase in Elgin, Illinois.
Current Role at Chase
Ali Junaid Siddiqui has been employed at Chase as a Business Process Analyst since 2017. In this role, he focuses on optimizing business processes and enhancing operational efficiency. His work involves analyzing workflows and implementing improvements to drive better performance within the organization. Siddiqui's position is based in Elgin, Illinois, where he contributes to the overall success of the company.
Previous Experience in Business Analysis
Prior to his current role, Siddiqui worked at FGB as a Business Process Analyst and Business Analyst from 2013 to 2016 in Abu Dhabi. He also served as a Business Analyst at Hilti Emirates from 2011 to 2013 in Dubai. His earlier experience includes a five-year tenure at GE Money Bank in Hyderabad, India, where he held multiple roles including Customer Service Representative, Quality Specialist, and Business Analyst.
Education and Expertise
Siddiqui studied at the Indian Institute of Management, Calcutta, where he focused on Marketing and earned the EPYP/YM distinction from 2007 to 2008. He also holds a Bachelor of Commerce (B.Com.) degree from Osmania University, which he completed from 2002 to 2005. Additionally, he studied at Shadan College, achieving a bachelor's degree in commerce during the same period.
Skills in Business Documentation
Siddiqui possesses expertise in creating various business documents essential for project management and process improvement. He is skilled in writing Business Requirements Documents (BRD), Functional Requirements Documents (FRD), and Service Level Agreements (SLA). His ability to articulate business needs and requirements supports effective communication among stakeholders.
Background in Quality and Customer Satisfaction
Siddiqui has a strong background in process re-engineering and quality training within the service industry. He has developed a solid understanding of client advocacy and customer satisfaction measurement methods, including the Net Promoter Score (NPS). This knowledge enables him to implement strategies that enhance customer experience and service quality.