Alicia Akell
About Alicia Akell
Alicia Akell serves as a Branch Manager at Chase in the San Francisco Bay Area, where she has worked since 2018. She has a background in cash operations at the Federal Reserve Bank of San Francisco and has held a service management role at Wells Fargo, along with organizing community financial literacy workshops.
Work at Chase
Alicia Akell has served as a Branch Manager at Chase since 2018. In this role, she oversees branch operations and staff, ensuring efficient service delivery to clients in the San Francisco Bay Area. During her tenure, she participated in a leadership development program aimed at enhancing branch management skills. Akell implemented a customer service initiative that resulted in a 15% improvement in client satisfaction scores, demonstrating her commitment to customer service excellence.
Previous Experience at Federal Reserve Bank of San Francisco
Before joining Chase, Alicia Akell worked at the Federal Reserve Bank of San Francisco in Cash Operations for six months in 2017. This position provided her with valuable experience in financial operations and contributed to her understanding of the banking sector.
Experience at Wells Fargo
Alicia Akell worked at Wells Fargo as a Service Manager from 2013 to 2017. In this role, she managed service delivery and client interactions, which helped her develop strong customer service skills and operational expertise in the banking industry.
Community Engagement and Financial Literacy Initiatives
Alicia Akell is actively involved in community engagement efforts, particularly in organizing financial literacy workshops in the San Francisco Bay Area. These workshops aim to educate local residents on personal finance management, reflecting her commitment to enhancing financial knowledge within the community.