Alicia Wilson
About Alicia Wilson
Alicia Wilson is a Customer Assistant Specialist with a strong background in mortgage client relations and financial counseling. She has worked remotely since 2020 and has over nine years of experience at Chase, along with roles at GMAC Mortgage and Rocket Mortgage.
Work at Chase
Alicia Wilson has been employed at Chase since 2015, where she serves as a Customer Assistant Specialist. In this role, she focuses on customer service within the mortgage sector, leveraging her extensive experience in mortgage client relations. Additionally, she has been involved in Home Equity Ownership at Chase since 2013, contributing to the company's efforts in providing financial solutions to clients in Coppell, Texas.
Experience in Mortgage Client Relations
Alicia Wilson possesses extensive experience in mortgage client relations and financial counseling. Her background includes working at GMAC Mortgage as a Loss Mitigation SPOC from 2009 to 2013, where she developed skills in managing client needs and providing effective solutions. This experience has equipped her with a strong understanding of the mortgage industry and customer service.
Remote Work Experience
Since 2020, Alicia Wilson has worked in a remote capacity, demonstrating her adaptability to virtual work environments. This transition to remote work aligns with current industry trends and showcases her ability to maintain productivity and client relations outside of traditional office settings.
Education and Expertise
Alicia Wilson studied at Remington College-Dallas Campus, where she earned a Certificate in Medical/Clinical Assistance in 2004. She also completed her General Studies at Garland High School, achieving a High School Diploma in 2003. Her educational background supports her expertise in customer service and the mortgage industry.
Current Role at Rocket Mortgage
In addition to her work at Chase, Alicia Wilson has been employed at Rocket Mortgage as an Underwriter since 2020. This role further enhances her skills in the mortgage sector, allowing her to apply her knowledge in underwriting processes while continuing her remote work.