Amy Baxter
About Amy Baxter
Amy Baxter is a Senior Business Analyst at Chase with over 23 years of experience in Default Servicing, Risk and Controls, and People Management. She specializes in customer experience and process improvement analytics, overseeing compliance for over 12,000 auto retailers nationwide.
Work at Chase
Amy Baxter has served as a Senior Business Analyst at Chase since 2001, accumulating 23 years of experience in the Dallas-Fort Worth area. In her role, she oversees compliance and dealer practice adherence for over 12,000 auto retailers across the United States. This includes managing relationships with high-end luxury manufacturers and captive clients. Her extensive tenure at Chase reflects her commitment to the organization and her expertise in the financial services sector.
Education and Expertise
Amy Baxter studied Psychology at The University of Texas at San Antonio from 1997 to 1998. This academic background contributes to her understanding of human behavior, which is valuable in her role as a Senior Business Analyst. Her expertise encompasses Default Servicing, Risk and Controls, and People Management, enabling her to effectively analyze and improve business processes.
Background
Amy has a diverse background that includes managing back office operations, underwriting, and quality assurance operations management. She has experience in customer-facing management and has been involved in new hire training, equipping her with a comprehensive understanding of both operational and customer service aspects of business.
Achievements
In her professional capacity, Amy specializes in customer experience, risk and control integrity, gap/root cause analysis, and process improvement analytics. Her focus on these areas has allowed her to contribute significantly to the operational efficiency and compliance standards at Chase, particularly in the automotive retail sector.