Amy Copeland
About Amy Copeland
Amy Copeland serves as a Fraud Specialist IV, Relief Trainer, and Relief Team Leader at Chase, where she has worked since 2020. With a background in customer service management and a focus on enhancing customer experience, she has held various roles in the financial and chemical industries.
Work at Chase
Amy Copeland has been employed at Chase since 2020, currently holding the position of Fraud Specialist IV, Relief Trainer, and Relief Team Leader. In her role, she focuses on fraud prevention and customer service enhancement. She has participated in a special project aimed at improving the customer experience and has been selected for the Subject Matter Expert (SME) Program and Development Center Coaching. Additionally, she is a member of the Floor Support Team, where she manages departmental communications and addresses escalated customer calls. Currently, she is cross-training in Operating Loss Prevention and Retail Claims.
Previous Experience
Before her tenure at Chase, Amy Copeland worked at Ashland Inc. as a Customer Service Account Manager from 2005 to 2013, and later as a Customer Service Lead from 2013 to 2014. She also served as a Customer Service Senior Account Manager at Solenis from 2014 to 2016 in Dublin, Ohio. Earlier in her career, she was a Customer Service Representative III at Cigna from 2004 to 2005. Her diverse experience in customer service roles has contributed to her expertise in managing customer relationships and resolving issues.
Education and Expertise
Amy Copeland has pursued education in the field of technology and computer science. She studied at MyComputerCareer, where she achieved a qualification in Information Technology from 2015 to 2016. Additionally, she attended Ashford University and Columbus State Community College, where she studied Computer Science from 2013 to 2015. This educational background has equipped her with the technical skills necessary for her roles in customer service and fraud prevention.
Career Development
Throughout her career, Amy Copeland has engaged in various professional development opportunities. At Chase, she has been involved in cross-training initiatives and has taken part in programs designed to enhance her skills and knowledge in fraud prevention and customer service. Her selection for the SME Program and Development Center Coaching reflects her commitment to continuous improvement and leadership within her team.