Amy Li
About Amy Li
Amy Li is a Sales Strategy & Support Specialist at Chase, where she has worked since 2017, bringing over seven years of experience in the payment processing and merchant acquiring industry. She excels in providing internal sales support and resolving customer service issues for merchants.
Work at Chase
Amy Li has been employed at Chase since 2017, holding the position of Sales Strategy & Support Specialist. In this role, she provides internal sales support, investigates escalations, and delivers customer service to merchants to resolve issues. She independently manages all incoming requests and ensures follow-up until resolution, offering detailed synopses of root causes and resolutions. Prior to her current role, she worked at Chase as a Sales Support Specialist from 2011 to 2017, accumulating a total of six years of experience within the organization.
Experience in Payment Processing Industry
With over seven years of experience in the payment processing and merchant acquiring industry, Amy Li has developed a comprehensive understanding of the sector. Her career began at Global Payments, where she worked as a Data Entry Clerk from 2007 to 2009, followed by a role as a Sales Support Specialist from 2009 to 2011. This background has equipped her with the skills necessary to provide effective administrative support to sales teams, executives, and managers.
Education and Expertise
Amy Li studied at the University of Toronto, where she earned a Bachelor of Arts degree from 2003 to 2007. Her educational background complements her professional experience, allowing her to develop strong problem-solving skills. She is adept at conducting in-depth examinations and analyses to identify problems and recommend solutions, which is essential in her current role.
Administrative Support Skills
Throughout her career, Amy Li has gained extensive experience in providing administrative support. Her responsibilities have included booking boardrooms, coordinating meetings, taking minutes, and following up with merchants. This experience has enhanced her organizational skills and her ability to manage multiple tasks efficiently.
Technical Proficiency
Amy Li possesses knowledge of various software programs that are integral to her work in sales support and strategy. Her technical skills include proficiency in Peoplesoft, FDMS, CST, EBS, OTP, ePurchase, Moss program, Win coin, Tracker, Oracle, Maximizer, MAS, and MIS-Online. This expertise allows her to navigate complex systems and contribute effectively to her team.