Anthony Williams
About Anthony Williams
Anthony Williams is a Senior Specialist at Chase, with a background as a Senior Mortgage Service Specialist at HSBC in London. He has expertise in collections, customer service, performance implementation, and risk management within the financial services industry.
Work at Chase
Anthony Williams has been employed at Chase as a Senior Specialist since 2017. He operates in New York, New York, where he applies his extensive experience in the financial services sector. His role involves overseeing various aspects of customer service and team management, ensuring that operational standards are met and customer needs are addressed effectively.
Previous Experience at HSBC
Prior to his current position, Anthony Williams worked at HSBC as a Senior Mortgage Service Specialist from 2011 to 2017. During his six years in this role, he was based in London, Greater London, United Kingdom. His responsibilities included managing mortgage services and enhancing customer satisfaction through effective service delivery.
Education and Expertise
Anthony Williams studied at Rezin Orr Academy, where he completed a General Studies program from 1980 to 1984. His educational background complements his professional expertise in collections, customer service, performance implementation, and risk management within the financial services industry.
Skills and Team Leadership
Anthony possesses strong skills in collections and customer service, which contribute to effective team leadership. He demonstrates the ability to mentor, guide, and counsel team members, thereby enhancing overall team performance. His excellent communication skills facilitate better interactions with customers, improving service delivery.