April W. Jackson
About April W. Jackson
April W. Jackson is an Associate and Business Analyst II at Chase, with extensive experience in customer service and business analysis. She has worked at Chase in various roles since 1998 and holds a Bachelor of Science in Business Administration from Florida State College--Jacksonville.
Work at Chase
April W. Jackson has a long-standing career at Chase, beginning in 1998 as a Customer Service Representative in Jacksonville, Florida. She worked in this role for six years until 2004. Following this, she advanced to the position of Loss Mitigation Underwriter Specialist Sr, where she served for four years until 2008. From 2008 to 2016, she held the role of HL Underwriting Supervisor for eight years. After that, she transitioned to Associate / Business Analyst I from 2016 to 2021, before being promoted to her current position as Associate / Business Analyst II in 2021, where she continues to work.
Education and Expertise
April W. Jackson studied Business Administration at Florida State College--Jacksonville, where she earned a Bachelor of Science degree from 2017 to 2019. Her educational background complements her extensive experience in the financial services industry, particularly in roles that require analytical and supervisory skills. She has developed critical thinking abilities that aid in reviewing and analyzing training needs and opportunities.
Background
April W. Jackson has accumulated significant experience in customer service and business analysis throughout her career. She has worked in both inbound and outbound call centers, which has enhanced her customer service skills. Her roles at Chase have allowed her to develop excellent organizational and interpersonal skills, particularly through her supervisory positions. She has focused on coaching and training employees to improve job proficiency.
Achievements
April W. Jackson has a strong background in providing detailed account analysis aimed at minimizing risk. Her experience in various roles at Chase has equipped her with the skills necessary to identify areas for improvement and training needs. She has been instrumental in enhancing employee skill sets and has a proven track record in critical thinking and analysis.