Ashley Castle
About Ashley Castle
Ashley Castle is a Business Process Analyst II at Chase, with extensive experience in business analysis and compliance roles at JPMorgan Chase & Co. and PNC. She has a background in business administration and has focused on process improvements and regulatory adherence throughout her career.
Work at Chase
Ashley Castle has been employed at Chase as a Business Process Analyst II since 2020. In this role, she focuses on remediating action plans to ensure compliance with regulatory guidelines within the retail Claims, Disputes, and Recovery organization. Her responsibilities include implementing changes, monitoring impacts, and conducting gap analysis to improve processes. Prior to her current position, she held various roles at JPMorgan Chase & Co., where she developed her expertise in business analysis and process improvement.
Previous Experience at JPMorgan Chase
Ashley Castle worked at JPMorgan Chase & Co. for several years in various capacities. From 2016 to 2020, she served as a Business Process Analyst - Associate, where she focused on process improvements and gap analysis. Prior to that, she was a KYC QC Analyst II - Associate from 2015 to 2016, conducting evaluations and mitigating risks related to AML requirements. Additionally, she worked as a Business Analyst from 2012 to 2015, contributing to business strategy and analysis initiatives.
Early Career at PNC
Before her tenure at JPMorgan Chase, Ashley Castle worked as a Customer Service Representative at PNC from 2008 to 2011. This role provided her with foundational experience in customer service and operational support, which contributed to her later success in business analysis and process improvement roles.
Education and Expertise
Ashley Castle studied at Columbus State Community College, where she earned a degree in Business Administration and Management from 2006 to 2008. Her educational background laid the groundwork for her career in business analysis and process management. She specializes in synthesizing materials and managing perceptions, demonstrating adaptability in dynamic environments.