Ashley Rode
About Ashley Rode
Ashley Rode serves as the Vice President of Controls Governance and Oversight Home Lending at Chase, a position she has held since 2021. With extensive experience at Chase, she has contributed significantly to various roles in mortgage collections and customer service over nearly two decades.
Work at Chase
Ashley Rode has held multiple positions at Chase since 2004. She currently serves as Vice President of Controls Governance and Oversight in Home Lending, a role she has occupied since 2021. Prior to this, she worked as a Customer Service Division Leader from 2017 to 2021, overseeing operations in Tempe, Arizona. Her earlier roles include Department Manager AVP from 2011 to 2017 and Sub Prime Mortgage Supervisor from 2008 to 2011. She began her career at Chase as a Credit Card Collector and Jep, and has also worked in mortgage collections and as a job coach.
Education and Expertise
While specific educational details are not provided, Ashley Rode's extensive experience in the financial services industry demonstrates her expertise in controls governance, oversight, and compliance. She has played a key role in leadership training and policy updates across various sites, showcasing her knowledge in operational management and regulatory compliance.
Background
Ashley Rode began her career in retail as a Retail Supervisor at Target from 2001 to 2004 before transitioning to the financial sector. Her journey at Chase started in 2004, where she has progressively taken on roles with increasing responsibility. Her background includes significant experience in collections, customer service, and management, particularly in mortgage and credit card sectors.
Achievements
During her tenure at Chase, Ashley Rode achieved top customer assistance survey scores for the collections department every month in 2017. She also led the development and management of a large team, including up to 12 supervisors and 150 agents across multiple sites. Additionally, she contributed to the Office of the Comptroller of the Currency (OCC) clean-up efforts, aiding in the closure of consent orders.