Ashra Live
About Ashra Live
Ashra Live is a Chargeback Analyst with extensive experience in customer service roles at various financial institutions, including Scotiabank and JPMorgan Chase & Co. She holds a Bachelor of Arts in French Studies from York University - Glendon College.
Work at Chase
Ashra Live has been employed at Chase Paymentech since 2010, where they serve as a Chargeback Analyst. In this role, they are responsible for managing and resolving chargeback disputes, ensuring compliance with payment processing regulations, and providing support to clients regarding transaction issues. Additionally, Ashra has worked as a Customer Service Representative at Chase Paymentech since 2004, accumulating extensive experience in customer interactions and service delivery.
Current Role at Scotiabank
Ashra Live has been with Scotiabank since 2002, currently holding the position of Inbound Customer Service Representative. In this capacity, they assist customers with inquiries, provide information about banking products, and resolve issues related to accounts and services. Their long tenure at Scotiabank highlights their commitment to customer service and support.
Experience at JPMorgan Chase & Co.
Ashra Live has been a Relationship Management Specialist at JPMorgan Chase & Co. since 2015. In this role, they focus on maintaining client relationships, addressing client needs, and ensuring satisfaction with the services provided. Their position in the Toronto, Canada Area allows them to engage with a diverse client base and contribute to the firm's relationship management efforts.
Education and Expertise
Ashra Live studied at York University - Glendon College, where they pursued a Bachelor of Arts in French Studies from 2002 to 2009. This educational background has equipped them with language skills and cultural knowledge, which may enhance their communication abilities in customer service and relationship management roles.