Bianca D. Jones
About Bianca D. Jones
Bianca D. Jones is a Chase Private Client Escalations Service Representative in Houston, TX, with a background in customer service and data analysis. She has experience in managing customer service teams and has worked in various roles, including Lead Test Center Administrator at Prometric Testing Center.
Work at Chase
Bianca D. Jones has been employed at Chase as a Private Client Escalations Service Representative since 2018. In this role, she addresses major incidents that require resolution beyond the capabilities of standard customer service agents. Her responsibilities include analyzing data and statistics to compile reports on overall customer satisfaction. Additionally, she collaborates with management on customer service initiatives aimed at enhancing service quality. Bianca also develops scripts for customer service agents to ensure effective communication during phone calls.
Previous Experience at Prometric Testing Center
Prior to her current position at Chase, Bianca worked at Prometric Testing Center as a Lead Test Center Administrator from 2014 to 2018. During her four years in this role, she oversaw testing operations and ensured a smooth experience for test takers. Her responsibilities included managing staff and maintaining compliance with testing standards.
Experience at Air Filters, Inc
Bianca served as an Administrative Assistant to the CEO/Owner at Air Filters, Inc from 2011 to 2012. In this capacity, she was responsible for hiring, training, and terminating customer service agents. This role contributed to her understanding of customer service operations and personnel management.
Education and Expertise
Bianca D. Jones studied at Texas Southern University, where she earned a Bachelor of Arts (B.A.) in Marketing from 1998 to 2000. Prior to that, she attended Houston Community College, achieving an Associate of Arts (AA) in General Studies from 1995 to 1998. Her educational background provides her with a solid foundation in marketing principles and general studies, which supports her work in customer service and data analysis.