Bill Biddle
About Bill Biddle
Bill Biddle is a Senior Quality Analyst with extensive experience in quality control and operations management within the financial services sector. He has held various roles at prominent institutions, including Wells Fargo, Chase, and Bank of America, and has a background in psychology and advertising.
Current Role at Chase
Bill Biddle serves as a Senior Quality Analyst at Chase, a position he has held since 2016. In this role, he conducts quality control reviews to ensure compliance with policies and procedures established by external clients and business partners, including FNMA and FHLMC. He focuses on statistical reporting and internal business unit audits, which assist in maintaining adherence to operational criteria throughout the claims submission process. Additionally, he develops recommendations to enhance performance through data analysis.
Previous Experience at Wells Fargo
Prior to his current role, Bill Biddle worked at Wells Fargo as a Loss Mitigation Operations Specialist from 2015 to 2016 in San Francisco, California. His responsibilities included conducting statistical reporting and performing internal audits to ensure compliance with operational criteria. This role contributed to the effective management of the claims submission process.
Work at Chase as Business Operations Manager
In 2014, Bill Biddle briefly served as a Business Operations Manager at Chase for two months in New York, New York. During this time, he provided quality support within the Investor Remedy and Corporate Advance Claims business environment, focusing on tracking and managing internal control gap issues and mitigation plans.
Education and Expertise
Bill Biddle earned a Bachelor of Arts degree in Psychology and Advertising from Morehead State University, where he studied from 1977 to 1981. His educational background complements his extensive experience in quality analysis and operations management across various financial institutions.
Career Background
Bill Biddle has a diverse career in the financial services industry, with roles spanning over three decades. He has held positions at notable institutions such as Bank of America, where he worked in various capacities including Operations Manager and Business Control Specialist. His experience also includes roles at Green Tree Servicing, Mhl, and Origen Financial Services, where he served as District Manager and District Sales Manager.