Bill Henderson
About Bill Henderson
Bill Henderson serves as a Branch Operations Analyst and Resiliency Coordinator at Chase, where he has worked since 2016. With over three decades of experience at JPMorgan Chase, he has played a key role in disaster recovery and business continuity planning.
Work at Chase
Bill Henderson has been employed at Chase since 2016, serving as a Branch Operations Analyst and Resiliency Coordinator. In this role, he focuses on operational efficiency and disaster recovery strategies within the New York City Metropolitan Area. His responsibilities include managing an escalations process that spans 28 regions and approximately 5,300 branches nationwide. Henderson's work emphasizes the importance of business continuity and effective response mechanisms in the banking sector.
Previous Experience at JPMorgan Chase
Before joining Chase, Bill Henderson worked at JPMorgan Chase for over three decades, holding various positions. He served as the Northeast Regional Sales Manager for Chase at Work from 1985 to 2016, and as Vice President and Regional Sales Manager from 1985 to 2009. His extensive experience in sales management contributed to his understanding of operational processes and customer service within the financial industry.
Education and Expertise
Bill Henderson studied at the University of Dayton from 1980 to 1983, where he earned a Bachelor of Applied Science (BASc) degree in Business/Corporate Communications. His educational background provides a foundation for his roles in operations and sales management, equipping him with skills in communication and strategic planning.
Disaster Recovery and Business Continuity Initiatives
Henderson has coordinated efforts to develop playbooks for disaster recovery and business continuity, particularly following Hurricane Harvey and the winter storms in Texas and Louisiana in 2021. He also created a resiliency plan for remote work prior to the COVID-19 pandemic, which focused on critical dependencies and return-to-work capabilities. These initiatives reflect his commitment to ensuring operational resilience in challenging circumstances.