Carissa C. A. Durant
About Carissa C. A. Durant
Carissa C. A. Durant is a Client Care Specialist III at Chase, where she has worked since 2019. With a background in operations and customer service, she has developed expertise in processing loans and mentoring junior staff.
Work at Chase
Carissa C. A. Durant has held multiple positions at Chase since 2006. She began her career as a Collections Agent and progressed through various roles, including Senior Lead Analyst, Senior Lead Operations Specialist, and Customer Service Team Lead. Currently, she serves as a Client Care Specialist III, a position she has held since 2019. In addition to her current role, she has been a Senior Specialist II since 2017. Throughout her tenure, she has worked primarily at the 3415 Vision Dr. location.
Education and Expertise
Carissa studied at Columbus State Community College, where she focused on Finance from 1999 to 2002. Her educational background supports her expertise in financial services and customer care. She has developed skills in processing various types of loans, including Employee Loans, FHA, and VA loans. Additionally, she has experience in user research and the development of departmental intranet sites.
Background
Carissa has extensive experience in the financial services industry, particularly with Chase. She has worked in various capacities, gaining a comprehensive understanding of operations and customer service. Her roles have included mentoring and serving as a Subject Matter Expert (SME) for junior team members, reflecting her commitment to knowledge sharing and team development.
Achievements
Carissa has consistently achieved above satisfactory ratings in call, email regulatory, and compliance reviews. She establishes trust with customers by following through on commitments, which enhances customer satisfaction. Her contributions to user research and the development of the departmental intranet site demonstrate her initiative in improving operational efficiency.