Carla Collins
About Carla Collins
Carla Collins is a Customer Service Representative with extensive experience in call center supervision and coaching. She has worked for the State of Ohio, Chase, and Safelite Solutions, and holds two Associate's degrees in Computer and Information Sciences from Southwestern College.
Work at Chase
Carla Collins has been employed at Chase as a Customer Service Representative since 2019. She works in Westerville, Ohio, where she has accumulated five years of experience in this role. Her responsibilities include assisting customers with inquiries, resolving issues, and providing support to enhance customer satisfaction.
Current Role at State of Ohio
Since 2021, Carla Collins has served as a Call Center Supervisor for the State of Ohio. In this position, she oversees call center operations, ensuring efficient service delivery and effective team management. Her tenure in this role has lasted for three years.
Previous Experience at GCG
Before her current roles, Carla Collins worked at Garden City Group (GCG) as a Call Center Supervisor from 2016 to 2019. During her three years at GCG in Dublin, Ohio, she managed call center staff and improved service protocols.
Education and Expertise
Carla Collins holds an Associate's degree in Computer and Information Sciences and Support Services. She studied at Southwestern College from 2002 to 2004. Additionally, she attended Southwestern Community College, where she earned the same degree during the same time frame.
Role at Safelite Solutions
In addition to her other positions, Carla Collins has been working as a Job Coach at Safelite Solutions since 2021. She is based in Columbus, Ohio, and has been in this role for three years, where she provides guidance and support to employees.