Carmen Maloney
About Carmen Maloney
Carmen Maloney is an AVP Quality Assurance Analyst II at Chase, where she has worked since 2013. She has extensive experience in quality assurance and project leadership, previously holding roles at Chase and EMC Mortgage.
Current Role at Chase
Carmen Maloney currently serves as an Assistant Vice President (AVP) - Quality Assurance Analyst II at Chase, a position she has held since 2013 in Plano, TX. In this role, she is responsible for ensuring that testing job aids and training materials are up to date. She monitors changes in the operational environment to identify potential enhancements to testing processes. Carmen leads major projects to completion and presents business results to senior management, demonstrating her leadership and analytical skills.
Previous Experience at Chase
Carmen Maloney has extensive experience at Chase, having worked in various roles since 2009. She served as Supervisor Loan Fulfillment – FNMA Reporting – Modifications from 2009 to 2011 in Lewisville, TX. Following this, she was a Senior Operations Analyst in Quality Assurance within Chase Operations Administration from 2011 to 2013. In these positions, she focused on quality assurance processes and operational analysis, contributing to the efficiency of loan fulfillment and reporting.
Experience at EMC Mortgage
Before her tenure at Chase, Carmen worked at EMC Mortgage from 2004 to 2009. In her role as Assistant Supervisor for Post Loan Boarding Validation & Analysis, she was involved in various functions including LC/QC auditing and vendor liaison activities. This five-year experience in Lewisville, TX, provided her with a solid foundation in mortgage operations and quality control.
Education and Expertise
Carmen Maloney holds a Bachelor’s Degree in Elementary Education and Teaching and a Master’s Degree in Special Education and Teaching, both from Bloomsburg University of Pennsylvania. She completed her undergraduate studies from 1977 to 1981 and her graduate studies from 1981 to 1982. This educational background equips her with strong pedagogical skills and knowledge, which she applies in her professional roles.
Professional Skills and Contributions
Carmen Maloney is recognized for her ability to build positive partnerships and collaborate effectively with business leaders, management, and peers. She acts as the primary liaison with the Operating Division, providing testing results, preparing reports, and leading monthly meetings. Her contributions to quality assurance and operational enhancements are integral to the success of the teams she works with.