Chance Supko
About Chance Supko
Chance Supko serves as the Collections Team Manager at Chase, where he has worked since 2016 in the Tampa/St. Petersburg, Florida Area. With prior experience at HSBC and Bank of America, he specializes in team management, performance evaluation, and customer experience enhancement.
Work at Chase
Chance Supko has served as the Collections Team Manager at Chase since 2016. In this role, he is responsible for overseeing a team of 10-17 associates in the Tampa/St. Petersburg, Florida Area. He implements procedures to ensure production deadlines are met while maintaining strong relationships with business partners. His responsibilities include evaluating associates on call quality and professionalism, as well as managing delinquency resolution and overall customer experience.
Previous Experience at HSBC
Before joining Chase, Chance Supko worked at HSBC as an AVP-Operations Unit Manager from 2015 to 2016. His tenure at HSBC lasted for one year in the Buffalo/Niagara, New York Area. In this position, he focused on operational management and contributed to the efficiency of the unit.
Experience at Bank of America
Chance Supko held the position of Mortgage Servicing/Case Management Team Manager at Bank of America from 2009 to 2015. His six-year experience in the Buffalo/Niagara, New York Area involved managing a team and ensuring adherence to business standards and regulations. He provided timely education on new policies and procedures to his team.
Education and Expertise
Chance Supko studied at the University of Nevada-Las Vegas, where he earned a degree in Political Science and Government from 2000 to 2003. His educational background supports his expertise in managing teams and understanding regulatory compliance in the financial services industry.
Management and Problem-Solving Skills
In his management roles, Chance Supko has demonstrated a proven track record of resolving complex and escalated employee and customer problems. He focuses on performance management and career development for his team members, ensuring they receive effective guidance and support.