Chaunta Thomas
About Chaunta Thomas
Chaunta Thomas is a Branch Manager at Chase, where she has worked since 2022. She has over a decade of experience in the banking industry, including previous roles at Fifth Third Bank and Chase, and holds a Bachelor of Business Administration from Eastern Michigan University.
Current Role as Branch Manager
Chaunta Thomas currently serves as a Branch Manager at Chase, a position she has held since 2022. In this role, she oversees branch operations and is responsible for enhancing client satisfaction and retention. Her leadership focuses on improving customer service and ensuring efficient branch performance. Chaunta's extensive experience in banking positions her to effectively manage staff and resources to meet the needs of customers.
Previous Experience at Chase
Chaunta Thomas worked at Chase from 2009 to 2014 as an Assistant Branch Manager and Personal Banker. During her five years in Flint, MI, she developed skills in customer service and financial management. This experience laid the foundation for her later roles in the banking industry, contributing to her understanding of branch operations and client relations.
Experience at Fifth Third Bank
Before her current position, Chaunta served as Financial Center Manager II at Fifth Third Bank from 2017 to 2022. Over five years, she managed financial center operations, focusing on customer service and team performance. Her role involved enhancing client satisfaction and retention, which aligns with her current responsibilities at Chase.
Educational Background
Chaunta Thomas studied at Eastern Michigan University, where she earned a Bachelor of Business Administration (B.B.A.) in Human Resources Management/Personnel Administration from 2004 to 2009. This educational background supports her expertise in labor and employee relations, which is essential for her management role in the banking sector.
Early Career and Skills Development
Chaunta began her career in the banking industry as a Customer Service Representative at National City Bank from 2006 to 2008. She also worked as an HR Assistant at Michigan First Credit Union for four months in 2008. These early roles contributed to her foundational skills in customer service and human resources, which she continues to utilize in her current position.