Cherlyn Hitchens
About Cherlyn Hitchens
Cherlyn Hitchens is a Business Operations Analyst at Chase, where she has worked since 2017. She has extensive experience in data management and operational efficiency, having held various roles at notable companies including Comcast Cable, J.P. Morgan, and Bank of America.
Work at Chase
Cherlyn Hitchens has been employed at Chase as a Business Operations Analyst since 2017. In this role, she is responsible for analyzing business operations and ensuring efficiency within the organization. Her experience in handling large datasets and her self-motivated approach contribute to her effectiveness in this position. She operates from New York, New York, where she utilizes her skills to support various operational initiatives.
Previous Experience at Comcast Cable
Before joining Chase, Cherlyn worked at Comcast Cable as a Senior Collections Analyst from 2009 to 2012. During her three years in this role, she focused on managing collections processes and improving operational workflows. This experience provided her with a solid foundation in data management and analysis.
Background in Financial Services
Cherlyn has extensive experience in the financial services sector, having worked at J.P. Morgan in various roles from 2000 to 2017. She served as a Quality Analyst and a Risk Lending Business Card Credit Analyst, where she developed skills in quality control and risk management. Her tenure at Bank of America as a Short Sales Negotiator further enhanced her expertise in financial operations.
Education and Expertise
Cherlyn studied Marketing at Delaware State University from 1984 to 1986. Her educational background complements her professional experience, providing her with a strong foundation in business principles. She possesses advanced knowledge of software tools such as LexisNexis, TSYS, and Salesforce, which are essential for her analytical work.
Skills in Business Operations
Cherlyn demonstrates strong critical thinking and project management skills, which are vital for navigating complex business operations. She is adept at re-writing and creating procedures, contributing to operational efficiency. Her solid background in Quality Control, Risk Management, and Internal Control Principles supports her ability to maintain high standards in her work.