Christina Hicks
About Christina Hicks
Christina Hicks is a Help Desk Representative at Chase Paymentech, where she has worked since 2011. With a background in project management and quality management, she has a strong focus on assisting merchants and developing her team's capabilities.
Current Role at Chase Paymentech
Christina Hicks has been employed at Chase Paymentech as a Help Desk Representative since 2011. In this role, she assists merchants with their credit card processing needs. Christina enjoys training and developing training materials, which enhances the support provided to clients. She actively participates in training sessions to remain informed about new technology and updates in technical support and banking, ensuring she delivers effective assistance.
Previous Experience at Accent Health
Prior to her current position, Christina worked at Accent Health as a Project Manager from 2008 to 2011 in Tampa, Florida. During her three years there, she managed various projects, contributing to the operational efficiency of the organization. This experience provided her with valuable skills in project management and team collaboration.
Experience at Nielsen Media Research
Christina served as a Quality Manager at Nielsen Media Research from 2000 to 2008 in Dunedin, Florida. Over her eight-year tenure, she focused on maintaining high-quality standards within the organization. This role allowed her to develop expertise in quality assurance and team leadership.
Educational Background
Christina Hicks studied at St. Petersburg College, where she earned an Associate's degree in Business, Management, Marketing, and Related Support Services from 2000 to 2006. Additionally, she pursued studies in International Relations and Affairs at the University of Cambridge. Christina also attended Macomb Community College, where she achieved a degree in Marketing. Her educational background supports her professional roles in management and customer service.
Early Career at Starbucks
Before her roles in project management and quality assurance, Christina worked as a Barista at Starbucks from 2006 to 2007 in Tampa, Florida. This early experience in customer service laid the foundation for her later work in helping clients and managing teams.