Christopher Stewart
About Christopher Stewart
Christopher Stewart is an Operations Team Leader in Collections and Recovery at Chase, with extensive experience in call center operations and a focus on efficiency and customer satisfaction. He has held various supervisory roles in the financial sector and possesses a strong background in information technology.
Current Role at Chase
Christopher Stewart serves as the Operations Team Leader for Collections and Recovery at Chase. He has held this position since 2020, contributing to the Columbus, Ohio area. In this role, he focuses on overseeing operations within the collections and recovery sector, utilizing his extensive experience to enhance efficiency and customer satisfaction.
Previous Experience in Collections and Recovery
Before joining Chase, Christopher Stewart worked in various roles related to collections and recovery. He was employed at Synchrony Financial as a Call Center Supervisor and Portfolio Control Manager from 2016 to 2017. He also served as a Call Center Senior Universal Fraud Representative at Synchrony Financial from 2015 to 2016. His expertise in collections operations is well-established within the financial sector.
Background in Call Center Operations
Christopher Stewart has a robust background in call center service operations, with a focus on improving efficiency and customer satisfaction. He worked at Teleperformance, USA as a Call Center Supervisor for Customer Retention from 2010 to 2014 and as a Customer Service Representative from 2009 to 2010. His experience spans multiple roles that emphasize operational leadership and customer service excellence.
Education and Expertise
Christopher Stewart studied Computer Science at Wright State University from 2007 to 2009. He also completed a Sports Medicine Residency Program at Urbana University from 2005 to 2007. His educational background, combined with his professional experience, provides him with a strong foundation in information technology, which he applies to optimize call center operations.
Coaching and Development Skills
Christopher Stewart possesses strong skills in coaching and developing customer service representatives. He has focused on enhancing their performance and service delivery throughout his career. His leadership roles have allowed him to implement training programs that improve service quality and operational efficiency.