Cindy Johnson
About Cindy Johnson
Cindy Johnson is a Business Process Analyst at Chase, where she has worked since 2019. With over 25 years of experience in the financial services industry, she has held various roles including Quality Analyst and Operations Coordinator, and possesses strong skills in procedure writing and change management.
Work at Chase
Cindy Johnson has held multiple positions at Chase over a span of 27 years. She began her career at Chase as a Quality Analyst from 1992 to 2007, where she focused on maintaining high standards in operational processes. Following this role, she served as an Operations Coordinator from 2007 to 2016, managing various operational tasks. From 2016 to 2019, she advanced to the position of Business Operations Process Senior Specialist III, where she further developed her expertise in business processes. Since 2019, she has been working as a Business Process Analyst, continuing her contributions to the organization in Elgin, Illinois.
Education and Expertise
Cindy Johnson earned her Bachelor of Science (BS) degree in Family Services with a concentration in Early Childhood Education from Eastern Illinois University, studying from 1979 to 1983. Her educational background has provided her with a solid foundation for her career in the financial services industry. She possesses strong skills in procedure writing and coaching, which are essential for her roles at Chase. Additionally, she has expertise in change management, particularly in relation to merchant disputes, highlighting her capability to navigate complex operational challenges.
Background
Before her extensive career at Chase, Cindy Johnson worked as a Manager at Edison Brothers Store Inc from 1986 to 1991. This role contributed to her management skills and understanding of operational processes in a retail environment. Her diverse work experience has equipped her with a broad perspective on business operations, which she has applied throughout her career in the financial services sector.
Achievements
Cindy Johnson's career at Chase is marked by her progression through various roles, demonstrating her adaptability and commitment to the organization. Her long tenure at Chase, spanning nearly three decades, reflects her dedication to her work and her ability to contribute effectively to different aspects of the business. Her skills in procedure writing and coaching have played a significant role in enhancing operational efficiency within the company.