Clarito Anacay
About Clarito Anacay
Clarito Anacay serves as the VP Chase Branded Cards CX Program Manager at Chase, where he has worked since 2022. He has a strong background in customer experience management and data analytics, with previous roles at Capital One, Citi, and HSBC.
Work at Chase
Clarito Anacay serves as the VP Chase Branded Cards CX Program Manager at Chase, a position held since 2022. In this role, he has implemented strategies that resulted in a 50% reduction in user dispositions and a 91% reduction in user prompts. His focus on aligning systemic selections with the business's current state has contributed to improved customer experience. Anacay operates remotely from Delaware, allowing him to manage his responsibilities effectively while collaborating with various teams.
Previous Experience at Capital One
Prior to joining Chase, Clarito Anacay worked at Capital One as the Retail Partner Customer Experience Manager from 2010 to 2016. During his tenure, he authored and distributed technical manuals that detailed system process flows. These manuals provided clarity by mapping front-end actions to back-end tables, enhancing transparency across different groups within the organization. His experience at Capital One laid the groundwork for his expertise in customer experience management.
Experience at Citi
Clarito Anacay held the position of VP Global Business Intelligence and Data Analytics Manager at Citi from 2016 to 2022. In this role, he was responsible for overseeing data analytics initiatives and driving business intelligence strategies. His work contributed to the organization’s ability to leverage data for informed decision-making. Anacay's experience at Citi further developed his analytical skills and understanding of global business operations.
Background at HSBC
Before his roles at Citi and Capital One, Clarito Anacay worked at HSBC as AVP Strategy and Support from 2005 to 2010. In this capacity, he managed strategic initiatives and provided support for various operational processes. His experience at HSBC contributed to his comprehensive understanding of the financial services industry and equipped him with the skills necessary for his subsequent leadership roles.
Achievements in Process Improvement
Throughout his career, Clarito Anacay has led significant process improvement initiatives, including Kaizen Six Sigma projects. He achieved a 75% reduction in non-value-added process steps and identified 20 opportunities to streamline manual decisions. Additionally, he managed system-related tasks for major projects, investing nearly 1,000 hours in initiatives such as Consent Order and Branded Book Conversion. His commitment to enhancing operational efficiency has been a hallmark of his professional journey.