Clinton Harris
About Clinton Harris
Clinton Harris is an Escalation Specialist IV at Chase, where he has worked since 2019. He holds a Bachelor of Arts in Social Science from Olivet College and has extensive experience in customer service, sales, and training.
Work at Chase
Clinton Harris has been serving as an Escalation Specialist IV at Chase since 2019. In this role, he is responsible for managing escalated customer complaints, focusing on resolving complex issues to ensure customer satisfaction. His position requires a deep understanding of customer service protocols and effective communication skills to address and resolve concerns efficiently. Over the past five years, he has contributed to enhancing customer relations and improving service delivery within the organization.
Education and Expertise
Clinton Harris holds a Bachelor of Arts (B.A.) in Social Science from Olivet College, where he studied from 1999 to 2003. He furthered his education in Information Technology at Eastern New Mexico University and Capella University, completing his studies between 2018 and 2020. His educational background equips him with a diverse skill set applicable to customer service and technology, enhancing his ability to address customer needs effectively.
Background
Before joining Chase, Clinton Harris accumulated extensive experience in customer service and sales. He worked at Verizon Wireless as a Sales and Solutions Representative for 13 years, from 2006 to 2019, where he developed skills in territory management and sales growth. Prior to that, he served as a Location Manager at Radio Shack for two years, from 2004 to 2006, in Bloomfield Hills, MI. This diverse work history has provided him with a solid foundation in customer engagement and problem resolution.
Achievements
Clinton Harris has a proven track record in territory management, which has led to increased market share and sales growth in his previous roles. His expertise in handling escalated complaints has allowed him to develop and deliver training programs aimed at improving customer service and sales performance. Additionally, he is experienced in conducting detailed sales analysis and reporting, providing valuable insights that support strategic decision-making within organizations.