Courtney Shoemaker
About Courtney Shoemaker
Courtney Shoemaker is a Team Lead at Chase, where she has worked since 2005. She manages escalated calls, oversees team schedules, and enhances team performance through coaching and research.
Work at Chase
Courtney Shoemaker has served as a Team Lead at Chase since 2005. In this role, she handles escalated calls and addresses account issues, utilizing all available resources to resolve customer concerns. She is responsible for reviewing daily offset reports and maintaining a monthly Saturday schedule for morning staff. Additionally, Courtney organizes team meetings and keeps team members informed about policy and procedure changes, ensuring that the team operates smoothly and effectively.
Education and Expertise
Courtney Shoemaker studied at Franklin University for one year from 2003 to 2004. Prior to that, she completed her education at Lakota East High School, where she earned a General Diploma from 2000 to 2004. Her educational background has contributed to her expertise in managing team dynamics and improving operational efficiencies within her role at Chase.
Team Management Skills
In her position as Team Lead, Courtney Shoemaker focuses on improving team collection abilities through daily coaching and personal research. She actively engages with her team to enhance their skills and performance. By organizing team meetings and maintaining the team schedule, she fosters a collaborative environment that supports both individual and collective success.
Background
Courtney Shoemaker has been with Chase for 19 years, demonstrating a long-term commitment to her role and the organization. Her experience in handling escalated calls and account issues has equipped her with a deep understanding of customer service and operational challenges. This extensive background informs her approach to team leadership and problem-solving.